On Hang Glider Orders and Estimated Delivery Dates
I just ordered a hang glider – when will
I get it?
That depends on a lot
of factors, and for many reasons we cannot give you an exact date on
which you will receive the glider. Every order will have an estimated
delivery date associated with it, according to the following:
Each glider listed on
the inventory list will have an estimate of when the glider can be
shipped from the factory. An inventory glider that is assembled, test
flown and ready to ship, will be listed on the inventory list with an
“Immediate” availability, meaning that it is available
for immediate shipment. (That does not mean it will ship immediately
– see item 3 – c below.) All other gliders will be listed
as “Available:” as of some listed date – the date
that we estimate that the glider, if purchased, can be test flown and
available for shipment.
A custom glider order
will be quoted an estimated ship date at time of order – again
this is the date we estimate that the glider will be available for
shipment from the factory.
Please keep in mind
quotes are ESTIMATES only – they represent our best guess
based on anticipated production rates and our past experience.
A delivery quote
represents our estimate as to when a given glider will be ready for
shipment from Wills Wing to your dealer. It is not an implied
promise of the date of actual shipment or of the date you will
receive the glider.
There are many
factors that are at least partly outside of our direct control that
can affect both the actual shipping date and the date you receive
There may be
unanticipated delays in production, due to material shortages,
equipment downtime, employee absences, etc.
There may be a
delay in factory test flying due to weather or other factors.
There may be a
delay in shipping the glider after it is test flown as a result of
consolidation with other items at the request of your dealer, or as
a result of a backlog in the shipping department due to
fluctuations in the shipping volume.
There will be
some time in transit for the glider after it is shipped from here,
and there may be an additional delay after the glider arrives at
your dealer in the delivery of the glider to you by your dealer.
The inventory hang glider I just ordered is
still listed on the inventory list – why?
The inventory list is
updated periodically, it does not update automatically in real time.
The date and time of the most recent update will be shown at the top
of the page. Sometimes, when things are very busy, we may go as much
as two or three weeks between updates of the list, so the information
may not be current on some gliders. Even if the most recent update
occurred after your order was placed, your order may not have been
posted to the underlying database prior to the update.
I ordered a glider listed on the inventory list,
but it was sold to someone else – how could that happen?
All listed inventory
gliders are subject to prior sale. Each order that comes in is date
and time stamped – if there are multiple orders for the same
glider, the first order takes priority.
I was interested in an inventory glider that was
listed last week as available in about three weeks, but today it is
listed as available in six weeks. Why is that?
Depending on the
number of sold gliders in the production system, a listed inventory
glider may not be scheduled for production until it is actually
ordered by a customer. As a result, there may be a large number of
inventory gliders listed as available within a given range of dates,
but those that are not actually ordered will not be scheduled for
production, and as a result, on the next update of the inventory
list, they will be listed with later dates of availability.
I ordered an inventory glider that was listed as
available on the same date I ordered it, but it took another month
for me to receive it. Why?
If the glider was
listed with an available date, then at the time that listing was
posted, the glider had not yet been test flown (if it had, the
listing would have shown “Immediate.”) If the available
date listed was the current date (or a date in the past), it means
that either the list, or the underlying data had not been updated for
some time. (When things are busy, it can be as much as two or three
weeks between updates.) A combination of test flying delays and / or
back logs in shipping can sometimes delay the shipment of a glider by
as much as three or four weeks.