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Wills Wing Dealership Requirements/Guidelines
We at Wills Wing feel that the most important role of the dealer is to insure the safety of the retail customer and promote the safe growth of the sport by offering quality instruction and service. It is primarily on our determination of your ability to do that that we grant dealerships and corresponding discounts.
The responsibilities of a Wills
Wing HANG GLIDER DEALER include:
| A) Offering competent, safe instruction in the proper and safe use of hang gliding equipment. |
| B) Being able to access all relevant technical and support information regarding Wills Wing products. |
| C) Performing a thorough inspection and conducting a quality control flight check on each glider you sell prior to delivering it to the customer. |
| D) Review and completion of all items on the dealer glider delivery check list prior to delivering the glider to the customer. |
| E) Assembling, testing, and or adjusting each accessory item before delivering it to the customer.
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| F) Familiarizing each customer with the proper use of each product that you sell to that customer. |
| G) For each item that you sell, determining prior to delivery that the customer is qualified to use the product safely, withholding delivery of any item that the customer is not qualified to use safely, and providing the necessary training and instruction to the customer so that they will be able to use the product safely. As a matter of policy, you are prohibited from delivering any product to a pilot that does not possess the skills and knowledge required to use it safely. |
| H) Returning completed dealer glider delivery check lists to Wills Wing. |
| I) Maintaining a stock of service parts. |
| J) Complying with Wills Wing policies as listed and explained herein and in other dealer documents. |
| K) Having all business licenses necessary in accordance with the local laws in your area in addition to carrying a business listing in your local phone book. |
| L) Completing all questionnaires and surveys sent to you by Wills Wing. |
| M) We also encourage you to support your local Hang Gliding Association. |
We determine dealer density on a case by case basis, based on how we feel we can best service our customers, support the dealer with an adequate existing or potential market of customers, and secure adequate market representation for our products.
Because our policies require that you personally familiarize each customer with the proper and safe use of each product you deliver, and ascertain that the customer is qualified to use the product safely, you will not be able to ship products to customers outside of your immediate area and remain in compliance with our policies. For the same reason, we will not drop ship items to your customers from the factory. Because we have granted this dealership based on area market considerations, and based on our evaluation of your personal ability to fulfill our policy requirements, your dealership is not transferable to another location, nor is it transferable to another person without prior approval from us.
We reserve the right to suspend or cancel dealership agreements at any time without advance notice at our discretion.
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